However, over the years and after thousands of tours organised, we have gathered a list of the questions that our customers ask us the most, and answer them in this page. With all these questions here, it will be easier for you to make a decision and even clarify your questions with us with fewer steps. Of course, it is normal to still have doubts as there are always new questions or specific situations we cannot address here. As such, please feel free to contact us through our contact page and we’ll help you design the itinerary of a lifetime and assist you in any question you might have.
When planning your Kilimanjaro trek, sometimes it can be a challenge to decide the route to take, the details of arrival/departure, where to stay before/after the trek and how much time you should dedicate for the tour.
We do our best to simplify the work of our customers by having the best customer support in the industry (replying to all your questions in just a few hours or even minutes) and providing clear price structures and our recommendations for itineraries based on your preferences.
We get asked a lot of questions, here are a few we get asked often.
This is a difficult question and a personal one. We usually recommend the Machame, Marangu or Lemosho routes, these offer less crowds and more beautiful scenery. It is very manageable even with little experience, provided an honest effort is put forth in training.
As for the Marangu route, it is the quickest route and the one where you sleep in huts instead of campsites. It is very commonly called ‘coca-cola route’ because it is the easiest one but acclimatization needs to be done carefully and, if possible you should climb it in 6 days (instead of 5) and sleep one night or two in Arusha/Moshi before the trek.
Finally, Umbwe route is a spectacular and fantastic route as well, but only recommended for more experienced climbers.
They start and finish in Arusha or Moshi, depending on your preferences.
Yes, transfers to/from airport are included and we do offer accommodation in Arusha or in Moshi. This is included in the price of the trek and our hotel standars are 3 star hotels/lodges.
We have a specific web page for these recommendations which you can access by clicking here
Treks can finish at the Gate from 9:00 AM until 1:00 PM. We can drive you straight to the airport if you need to catch an afternoon or evening flight. If that is the case, we will not go to Arusha but you will be taken into the hotel in Moshi so you can take a shower, change clothes and drive to the airport.
We do not keep close statistics of these records and it is extremely rare to have a group not reaching the summit. The rate would vary between 97% and 99% depending on the routes, with the highest success level being Lemosho and Rongai routes, and the lowest being Marangu and Umbwe.
Food can be customized to your requests. A typical breakfast would have eggs (boiled or fried), porridge, fruit, bread, jam, honey, peanut butter, tea, coffee and chocolate powder. As for lunch, it is usually prepared at breakfast and carried with the trekker. The lunch would normally have a boiled egg, sandwiches, fruits and tea.
We also provide an afternoon tea with biscuits, peanuts and popcorn after the trek. And, finally, dinner: Typically a dinner would include a soup starter, light pasta dish and fruit or fruit pudding. Other example of meals would be fish or beef stew, or chicken with vegetable sauce, cabbage and rice or pasta.
Safety is the most important consideration on a trek like this and we do everything to make sure that safety is the priority and the trekkers are always looked after by the guides to look for any sign of danger.
We always take Oxygen Cylinders throughout your hike, as well as an Hyperbaric Chamber (gamow bag) that we always use as our last decision in terms of emergency cases.
The emergency training that guides take is WFR (Wildness First Responder) and all our main Guides are highly trained to deal with altitude related complications or symptoms. The price of the Kilimanjaro does include the insurance for emergency evacuation in case of any serious complication.
* Kilimanjaro park fees
* Climbing permits and fees, gate, camp/hut fees.
* Guide, assistant guides, cook and porters salaries.
* Certified, experienced, English-speaking guides for all routes
* Porters to carry luggage from one camp to the next camp.
* 3 meals per day and Bottled water/drinks (1.5 liter per person per day)
* Emergency Insurance in case of altitude sickness
* Rescue fees (required by the national park)
* Transport to/from hotel to Gate
* All camping equipment, foam sleeping pads, pillows and sleeping bags with cotton liners for kilimanjaro temperatures, as well as cooking equipment, tables, chairs and eating utensils.
* Tips for guides and porters
* Meals outside the regular tour itinerary
* International visa for Tanzania
* International Airfares and Airport taxes
We cannot legally provide medical advise as we are not a health institution, but most travellers take vaccine for Yellow Fever and take prophylaxis pills for Malaria.
Some travellers do not take the prophylaxis pills and instead protect themselves by covering their body at night, using mosquito repellant and/or mosquito nets. If you plan to go to Zanzibar, or if you come from an Endemic yellow fever country (or do a stop-over there) we recommend taking the yellow fever vaccine as it may be requested upon arrival at the airport.
Once we have designed your itinerary (only Kilimanjaro trek or also including transfers, flights, hotels in town, etc.) we will send you a contract with everything listed above.
We require a down payment which can be paid via bank transfer or by PayPal (which also accepts credit cards). The remaining payment can be done using the same method or, if you prefer, can be made once you arrive in Tanzania, in cash or credit card.
We recommend getting the visa upon arrival as it is a very straightforward process and just takes a few minutes.
We recommend bringing a pen and the money for the visas in cash to make the process faster. The price is $50 USD for all nationalities except citizens from the USA who have to pay $100 USD per person.
All nationalities can get a visa upon arrival except citizens of the following countries:
Yes we are, it does not matter if you do a budget camping safari or upgrade to a higher level of accommodation. We are able to accommodate any specific request (vegetarian, vegan, halal, kosher, paleo, gluten-fee, specific allergies, etc.).
These are very common requests and not an issue at all.